Shipping policy

Order Processing

All orders are processed within 1-2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

 

Shipping Rates and Delivery Estimates (Domestic - United States)

Standard Shipping: $8.00 (free on orders of $70.00 and up) - estimated delivery 3-5 business days

Express Shipping: $15.00 - estimated delivery 1-2 business days

Delivery times are estimates and start from the date of shipping, not the date of order. Delivery delays can occasionally occur.

 

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

 

International Shipping

We currently ship within the United States only. We are working on expanding to international shipping in the future.

 

Damages

Auralux is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at jerryjery1342@gmail.com to file a claim.

 

Questions

If you have any questions about your shipment, please contact us at jerryjery1342@gmail.com.